MSC (Network Operation Center Support and Monitoring) (copy 2) - Bay:Tek Consulting, Inc (glen in Baltimore, Maryland For Sale
Job Description:/h3:
Client maintains a Network Operations Center and provides support, monitoring and troubleshooting for WAN, networks, Servers, Applications and Desktops. Candidate must be willing and able to work shifts to support a 24x7x365 environment, including weekends and holidays. Schedule is TBD.
This full:time position reports to the MSC Manager and will be located in Glen Burnie, MD.
Primary responsibilities
:Work in the Network Operations Center monitoring customer networks. Cisco router and switch experience a MUST.
:Provide superior customer service by being courteous, knowledgeable, and professional.
:Troubleshoot network connectivity issues across a wide range of routers and switches.
:Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
:Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
:Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
:Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
This position requires you to work nights, Holidays and weekends as well as be on:call when required.
Must Have: Cisco router and switch / NOC experience.
Desired Skills:
:Energetic with a passion for IT, networking, switches, routers.
:The ability to learn quickly. The ability to be trained on switches and routers.
:Strong communication skills
:Strong problem solving skills
:Writing Skills : the ability to compose emails using proper grammar, punctuation, and business language.
Technical Requirements
:Cisco routers and switches using SSH, Telnet from a command line interface
:IP troubleshooting, TCP/IP, DNS, ping, trace route
:Troubleshooting T1 problems with vendors (Verizon, ATT, etc)
:Ticketing system such as Remedy
:Network monitoring tools such as HP Openview, Solarwinds Orion, and Cacti
Education:
Minimum HS Diploma/GED; Associate Degree or higher preferred
The desire and ability to work towards the CCNA certification
Experience:
:2 years related Network Operations Center (NOC) experience (or similar IT experience)
:2 Years troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface
:Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
:Experience troubleshooting T1 problems with vendors (Verizon, ATT, etc)
:Knowledge and experience using a trouble ticketing system such as Remedy
:Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage