Apartment Leasing Manager - Quest Management Group (baltimore, maryland) in Baltimore, Maryland For Sale

Job Description:/h3:
LEASING MANAGER REPORTS TO: VICE PRESIDENT OF PROPERTY MANAGEMENTOVERVIEW: Retention, Management, Sales, Vendor Relations, Budgets and Customer ServiceESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.Property ManagerThe Property Manager is accountable for the overall successful performance and site:level management of one or more multi:family residential communities. Reports to: VP of Property ManagementSupervises: All site:level personnelMAJOR FUNCTIONS OF THIS JOB INCLUDE:1. Maximize revenue for the property.* Oversee resident relations.* Ensure property is rented to fullest capacity at highest rates.* Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires frequent community inspections and tours.* Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators and outward marketing).* Confirm that leasing staff techniques are effective in securing new leases.* Ensure deposits, rental payments and late check charges are collected and deposited accurately and on a timely basis.* Deal with resident complaints, concerns and requests on a timely basis to ensure resident satisfaction with management thereby maximizing retention.* Develop and implement resident retention programs (i.e., resident functions, special promotions and monthly newsletters).* Consistently enforce policies and procedures of the community and lead by example.2. Community Marketing/Leasing.* Greet prospects and qualify by covering all criteria.* Tour community, target apartment model and ready vacant units. Highlight amenities (i.e., pool and clubroom) and close the sale.* Obtain all necessary information to process applications for approvals (i.e., credit report, background check, rental history and income verification) and type leases. Follow:up with applicant status in pursuit of final approval.* Follow:up with prospects unable to close previously via phone calls, e:mail and hand written thank you notes.* Secure new resident signature(s) on appropriate paperwork prior to move:in. Orients new residents to community (i.e., turn over keys, review community rules, regulations and procedures, point out mail boxes and review amenities).* Monitor apartments up for renewal, send notices and secure renewal.3. Financial Management and General Administration.* Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.* Collect and post rents; maintain accurate and up to date property accounting and collection records.* Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software.* Plan for and utilize community resources, equipment and supplies economically (i.e., obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).* Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.* Prepare and/or implement procedures and systems within company guidelines to ensure orderly and efficient workflow.* Continually monitor and analyze traffic logs, conversion rates, budget guidelines, renewal information, marketing data and to be able to give up:to:date and proper information when requested by supervisors.* Ensure distribution of all company or community related information (i.e., bad weather, emergencies) to residents and all personnel.* Give direction to and/or monitor maintenance, construction and/or rehabilitation activities to ensure quality and expediency (i.e., walk apartment to ensure service requests for make readies are completed both timely and accurately).* Head emergency team for the community. En
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