Patient Administrative Services Team Lead Job - (baltimore, maryland) in Baltimore, Maryland For Sale
Patient Administrative Services Team Lead
Facility: University of Maryland Medical Center
Employment Type: Full Time
Location: Baltimore, MD Shift/Schedule: ROTATING
Department: UMH: PATIENT ADMIN SVC
Posted FTE: 1.0
Job Posting Category: Clerical
Hours of Work: Generally Mon:Fri with some w/e involved
Job ID : xxxx7
Benefits Eligible: Yes
Minimum Education: HS Diploma or equivalent
License/Cert Required: Not Indicated
Minimum Experience: 3 years
Specialty Type: Not Applicable
What You Will Do:
General Summary
Under general supervision assists in the daily operation of the Patient Administrative Services (PAS) Department. To include registration, clerical and preliminary financial screening of patients. Participates and administers departmental policies and procedures, which support the efficient operation of the registration/admitting function.
II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of job duties performed by personnel so classified.
1. Leads the operations of Patient Administrative Services on the assigned shift including: Registration, Admission, Staffing and other personnel activities assigned to work specific area. Determines work priorities and resource allocation across multiple areas based on interpretation of patient flow. Ensures the prompt, effective delivery of patient care.
A. Ensures the overall satisfactory performance of the department and participates in establishment of clear and concise work procedures and expectations. Uses a systematic process to complete work related activity, monitors results and provides positive and constructive feedback to management staff.
B. Recommends applicable training classes to employees based on operational needs.
C. Attends in:house supervisory development courses to enhance skill set. Stays informed of current hospital objectives and workforce training initiatives.
D. Assists in maintaining adequate staffing levels to ensure optimal level of services. Assist in conducting departmental new employee orientation and on the job training when required.
2. Monitors and audits the efficiency of patient registration, ensures all faucets of the registration process are accurate and complete.
A. Completes and submits all relative finding/trends to department managers and at staff meetings.
B. Assigns tasks to ensure the workload is evenly distributed and patients are registered in a timely manner.
3. Serves as a resource to UMMS departments including UMMS clinical, professional, and administrative staff concerning matters related to patient registration and patient flow.
4. Ensures the accurate and timely communication to staff with respect to changes in the registration process. Includes insurance and payer updates, downtime registration and system upgrades.
5. Carries out duties of Admitting Specialist I as required:
A. Greets patients and families, transfers patients into wheelchairs and escorts to assigned rooms and or ancillary areas. Interviews patients to obtain demographic and insurance data and input into the appropriate online medical system. Verifies patient insurance information and obtains authorizations and/or approvals during the registration process. Ensures documents are completed to assist the hospital in obtaining reimbursement.
C. Identifies potential for financial risk; refers patient to financial counseling for guidance in identifying alternate financial arrangements. Explains insurance coverage and financial responsibilities to the patient and/or family. Communicates with clinical staff regarding patients with medical and or social needs.
D. Affix patient identification band to patient. Obtains signatures on all required registration forms and
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