Auto Damage Field Appraiser :Montgomery/Prince Georges Counties Job - (baltimore, maryland) in Baltimore, Maryland For Sale
Job Opening IDxxxxBR
TitleAuto Damage Field Appraiser :Montgomery/Prince Georges Counties
CountryUS
State/Region/ProvinceMD
CityBaltimore
Job CategoryCustomer Service, Claim
Position TypeExperienced/Professional
Company InformationSolid reputation, passionate people and endless opportunities. Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers : and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job SummaryUnder direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position also has responsibility for complete claim handling (i.e. first notice of loss through resolution/settlement and payment process) on claims that meet specific criteria as defined by Auto Product guidelines. This subset of claims makes up approximately 15:20 of the total workload volume. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This job does not lead others.
Primary Job Duties and ResponsibilitiesDeliver consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on:going effective communication, follow:through and meeting commitments to achieve optimal outcome on every file. Effectively manage work assignments and promptly travel to location of vehicle/equipment. Arrange to view vehicle/equipment if not readily accessible. Scope claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. Establish the physical damage claim value of assigned losses. Prepare and document accurate vehicle/ equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. Negotiate with repair facilities on revisions to repair costs, including but not limited to: replacement labor times, repair labor, alternative parts usage, customary or special discounts, tax application, betterment, paint allowances, material costs, sublet repairs, deductible application, calculation errors and incidental expenses. Negotiate the claim with the customer leveraging appropriate resources and achieve agreement on value. Obtain authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level. For applicable Total Loss claims determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles. Negotiate and convey claim settlements within authority and initiate payment to the customer. Pay the appropriate amount on each claim, including loss of use and rental reimbursement, through the use of cost containment tools. Partner with the Auto Claim Professional throughout the life of the claim. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sou
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