Customer Communication Coordinator : Nights Job - (baltimore, maryland) in Baltimore, Maryland For Sale
Customer Communication Coordinator : Nights
Facility: University of Maryland Medical Center
Employment Type: Not Indicated
Location: Baltimore, MD Shift/Schedule: NIGHT
Department: UMH: SUPPORT OPERATIONS
Posted FTE: 1
Job Posting Category: Clerical
Hours of Work: M:F 11p to 7:30a and Rotate Weekends
Job ID : xxxx8
Benefits Eligible: Yes
Minimum Education: HS Diploma or GED
License/Cert Required: Not Indicated
Minimum Experience: 5 Years
Specialty Type: Not Applicable
What You Will Do:
Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.
What You Need to Be Successful:
High School Diploma or equivalent (GED) is required.
Five years work experience in a multi:task environment to include two years performing administrative duties and two years performing customer service duties.
Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.
Demonstrated ability to accurately type and enter data in a timely manner required.
Ability to effectively operate a multi:line telephone console and multi channel radio required. Must utilize professional etiquette and maintain flexibility as many requests simultaneously come into the call center in a tactful and courteous manner.
Ability to read, write and speak English in a clear and articulate manner required. Highly effective interpersonal and verbal communication skills including courtesy are necessary in order to work with patients and all levels of staff. Effective listening and problem:solving skills.
Knowledge and ability to understand division practices, procedures and protocol, and lay:out of hospital.
Ability to observe and enforce departmental and general UMMC policies and procedures, particularly relating to the practice of safety and security measures, contacting outside service contractors, and on:call maintenance staff.
Ability to work effectively in a highly stressful work environment and remain calm in emergency situations.
Ability to handle confidential issues with integrity and discretion. Attention to detail and capability to multi:task is required.
Demonstrates and observe customer service and patient satisfaction practices whenever in contact with patients, visitors, staff and guests.
Familiarity with various software programs (ie MS Office, electronic notifications, public announcement systems, electronic work order database) for purposes of administratively supporting projects.
Must also have the ability to master the use of various office:related equipment used in the call center.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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